The following policies are general shop guidelines that we try our best to enforce, however Made With Magic is never opposed to bending some of these guidelines to ensure your satisfaction! If you have any kind of question or problem that is unanswered here and in our F.A.Q., please don't hesitate to contact us!
- An Etsy.com account is required to make a purchase from our shop. Signing up is very easy and can even be done with Facebook if you prefer. When you are ready to check out, you will be directed to your cart on Etsy where you can finish your transaction.
- A 7% tax rate is added to purchases from New Jersey residents.
- If you have a coupon code, in your Etsy cart click "Apply shop coupon code" directly under "How You'll Pay" and enter the code. A code must be redeemed at the time of purchase.
- At this time we do not accept Etsy gift cards. We apologize for any inconvenience.
- Are you new to Etsy and need more help with the checkout process? Click here!
- All orders are shipped First Class Mail through the US Postal Service. You will receive a notification e-mail when your order has shipped as well as a tracking number for your convienence. Your order is sent to the address that is provided and a tracking number is sent to the e-mail used during purchase. Please make sure that both your address and e-mail are up to date when placing your order.
- All items in the shop are made to order. This means the product isn't made until the order is received. All items are made in the order that they are received. Since each item is handmade, please allow up to fourteen (14) business days for your order to be produced and shipped. Depending on the week, your order may or may not ship much sooner than this. We generally ship on Wednesdays and Saturdays.
- If you need an item by a certain day, please specify in the "Note to mwithm" box in your cart and we will try our best to assist you. We receive a lot of orders and we can't guarantee that your item will arrive on time.
- We put our best effort into assuring that each product that leaves the shop is of the highest quality our hands can make it. We strive to keep our 100% positive feedback rating so if you are unhappy with your purchase for any reason whatsoever, please contact us immediately and we will assist you until you're fully satisfied. If you need to return an item, it must be done within one (1) week of receiving it.
- Due to the nature of a custom order, they are nonreturnable unless granted shop approval.
- All returns are subject to a 10% re-listing fee and the customer is responsible for shipping costs. A full refund will be processed through PayPal.